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Frequency of Contacts by Service Users of Chipatala cha pa Foni
| TYPE OF CONTACT | TOTAL NUMBER OF SUCCESSFUL CONTACTS | TOTAL NUMBER OF ATTEMPTS | % OF CONTACT ATTEMPTS THAT WERE SUCCESSFUL |
|---|---|---|---|
| Number of calls | 12,210 | — | — |
| Number of voice messages retrieved from IVR | 27,157 | 48,481 | 56% |
| Number of text messages (sent to personal phones) | 23,880 | 39,118 | 61% |
| Number of voice messages (sent to personal phones) | 3,193 | 5,685 | 56% |
| Total | 66,440 | 103,002 | — |
IVR, interactive voice response.
