Table 2.
Participant usability, usefulness, intention to use and recommend, and attitudes toward the listeners’ ratings (n=9).
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Strongly disagree | Disagree, n (%) | Neutral, n (%) | Agree, n (%) | Strongly agree, n (%) | |
| Usability |
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I found the program accessible and easy to use. | 0 | 0/9 (0) | 0/9 (0) | 5/9 (55) | 4/9 (44) |
| Usefulness |
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I liked to use this service. | 0 | 0/9 (0) | 0/9 (0) | 4/9 (44) | 5/9 (55) |
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This kind of support can be helpful for me. | 0 | 0/9 (0) | 0/9 (0) | 1/9 (11) | 8/9 (88) |
| Intention to use and recommend |
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I would recommend this program to people who suffer from perinatal mood disorder. | 0 | 0/9 (0) | 0/9 (0) | 2/9 (22) | 7/9 (77) |
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I would recommend friends to use 7Cups. | 0 | 0/9 (0) | 0/9 (0) | 7/9 (77) | 2/9 (22) |
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I would recommend on using 7Cups to people who suffer from mental health difficulties. | 0 | 0/9 (0) | 0/9 (0) | 5/9 (55) | 4/9 (44) |
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I would probably use 7Cups in the future if needed. | 0 | 0/9 (0) | 0/9 (0) | 5/9 (55) | 4/9 (44) |
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When I will feel better, I would like to join 7Cups as a listener. | 0 | 4/9(44) | 3/9 (33) | 1/9 (11) | 1/9 (11) |
| Attitudes toward the listeners |
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I felt the listeners cared about me as a person. | 0 | 0/9 (0) | 1/9 (11) | 4/9 (44) | 4/9 (44) |
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Listeners can do a good job in supporting people who suffer from perinatal depression/anxiety. | 0 | 0/9 (0) | 0/9 (0) | 4/9 (44) | 5/9 (55) |
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I believe these listeners can help people who suffer from mental health difficulties. | 0 | 0/9 (0) | 0/9 (0) | 7/9 (77) | 2/9 (22) |
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I can see how in a certain amount of time after chatting with listeners, people can feel better. | 0 | 0/9 (0) | 0/9 (0) | 1/9 (11) | 8/9 (88) |