Table 3.

Themes found in participants’ general remarks regarding the program and answers to the ways using this support may complement treatment.

Theme	n	Examples
Positive experience. A positive experience related to using the program.	8	“It was nice to discuss the experience I went through”. “Very helpful for me”.
Immediate outlet in a moment of need. Enabling to receive just in time outlet for stress and emotions.	8	“I think if one is in the throes of anxiety or a severe depression, it can be very helpful to talk things out in the moment”. “Immediate feedback and immediate response when you are dealing with high levels of depression or anxiety”.
Being there when the therapist is not available.	5	“Doctors and therapists are not always around, especially late at night. This is a great service for mom's to be able to use during off hours”.
Providing additional support	4	“Another person validating my feelings are ok”. “It would reinforce the support”.
Accessible. Easy to access and use.	4	“It's easy when you have a young child that you don't need to leave the home or be on the phone”.
Nonjudgmental approach.	3	“I think it's good for people to have someone to talk to that is not seeing them so they don't feel judged at all. Therapists or loved ones are good, but there is still a certain level of feeling judged”.
Providing hope and comfort.	3	“It's a nice feeling knowing there's someone out there who will listen”.