Table 3.

Main categories and sub-categories of the theme ‘dissatisfaction with the received services from health care system’

Categories	Sub-category
Expecting effective communication	Fear of negative feedback from healthcare providers
	Expecting emotional support in critical conditions
	Stress induced by healthcare providers
	Hopelessness induced by healthcare providers
Expecting responsiveness	Need for more opportunity to get information
	Expecting them to explain the cause of loss
	Expecting to be informed
Expecting to respect patient’s dignity	Respecting personal privacy
	Paying attention to maternal feelings
	Discrimination among patients
	Expecting to be valued
Expecting better care	Expecting follow-up of patients’ condition
	Paying attention to the patient’s conditions in research centres
	Appropriate action in emergency situations
	Being left alone
	Tension caused by errors in diagnosis and treatment
	Not receiving proper services during holidays
	Expecting to be visited by one specialist
Tension of treatment costs	Tension of unnecessary costs
	Lack of understanding of patient’s financial situation
	Suffering from high cost of diagnostic and therapeutic measures
Inadequate facilities	Lack of equipment
	Difficult access to medication
	Expecting physical spaces in the obstetric ward