Table 2.

Conceptualisation of the building user found in the design quality literature

	Housing	Workplaces	Healthcare	Education	Retail/service sector
Emphasis on measuring user outcomes
Health and well-being	✓	✓	✓	✓	✓
Behaviour	✗	✓	✓	✓	✓
Performance	✗	✓	✓	✓	✗
Analysis of building users
User identity	✗	✗	✗	✗	✗
Existence of building user groups	✗	✗	✓	✓	✗
Existence of building user group dynamics	✗	✗	✗	✗	✗
Consideration of building user groups
Organisational cultures	✗	✓	✓	✗	✗
Management strategies	✗	✓	✓	✗	✓
Social norms and practices	✗	✓	✗	✓	✗