Feedback |
|
|
|
Outcome monitoring for provider is a prime function |
System's prime function is noted here |
|
Immediate feedback timing |
System provides immediate feedback (i.e. within seconds; available upon screen refresh) to service provider upon data collection as opposed to a couple hours/days later, by mail or email, etc. |
|
Provides standard gap feedback |
Standard-gap feedback provides information to a user that compares data contained within system to information derived from an external source. This includes standard gaps to norms, prior expectation, past performance, performance of other groups, ideal goal. |
|
Alerts to provider |
Alerts are made to service provider in order to bring critical information to the user’s attention in ways that circumvent the usual pathway of providing information. May include emails, pop- ups, flags, etc. |
|
Corrective feedback from system |
System provides corrective feedback (i.e. feedback aimed at changing a provider's approach, strategy or treatment decision) to service provider with the aim of producing a more positive treatment outcome |
|
Makes referrals |
System facilitates referrals for additional services (i.e., those other than the reason why the MFS- facilitated contact occurred such as a referral to a primary physician) either in-house (within an agency) or to a different organization. |
|
Compares service providers to other providers |
System is able to compare users to other providers in various ways, e.g. how often providers use system, how compliant they are to system. |
|
Alerts to others |
Alerts are made to individuals other than the service provider, i.e. supervisors, guardians, etc. |
|
Compares treatment outcomes to user defined goals |
System is able to compare treatment outcomes across time to previously established individual treatment targets. |
Data |
|
|
|
Summary reports |
System creates a static snapshot of relevant information, likely designed for (1) paper chart documentation or (2) sharing with some party (e.g., supervisor, insurance company, client). This report will likely include only a subset of the information available in system. |
|
Displays outcomes as graphs |
System has ability to produce a graphic display of various outcomes. |
|
Aggregate data at multiple levels * |
System is able to present data on various levels beyond the individual treatment recipient level, e.g. by treatment provider, center, measure, etc. |
|
View option of treatment recipient |
System gives service provider the ability to view a single client’s relevant information. |
|
Summary reports for service recipient |
A static summary report specifically designed to be shared with the service recipient. |
Customizability |
|
|
|
Library of measures to choose from |
System provides 2 or more measures that users can choose to utilize on a case-by-case or program-by- program basis. |
|
Provider determines frequency of measure administration |
Service provider has the ability to determine how often measures are administered by system; frequency is not set by system. |
|
New tools and measures can be added |
New outcome monitoring tools, instruments, or measures can be added to system. |
|
Ability to create idiographic tracking mechanisms |
System has ability to create idiographic tracking mechanisms that may be used to measure progress related to the individual treatment targets recorded by system. |
|
Customizable dashboard |
System user is able to customize and determine what information appears on/in system dashboard. |
|
Provider can add new tools directly |
Individual service providers are able to add new outcome monitoring tools themselves rather than other parties, i.e. supervisors or system administrators. |
|
Ability to customize alerts |
System allows for customizable alerts, e.g. timing of alerts, mode of alert delivery, types of alerts, etc. |
Tracking |
|
|
|
Tracks standardized outcomes |
Outcomes are specified, quantitative treatment targets that may reasonably be believed to result from the intervention. May include mental/behavioral health (e.g., depression, conduct problems, other symptoms), client functioning across domains (e.g., work, school, social, etc.), physical health, etc. Outcomes may include standardized (i.e., norm-referenced) assessment scales or idiographic (i.e., individualized) outcomes. |
|
Tracks idiographic measures relevant to treatment process |
System is able to track idiographic/non- standardized outcomes (e.g. OCD compulsions, tantrums, self-injury incidents). |
|
Tracks therapeutic processes |
System tracks therapeutic processes related to treatment, e.g. therapeutic alliance, engagement/motivation. |
|
Tracks interventions delivered by providers |
System allows for tracking over time of specified treatment protocol or intervention element/subcomponent use (e.g. exposure therapy, mindfulness exercises, etc.). |
|
Tracks/ measures individual treatment targets (goals) |
System is able to track and measure the individual treatment targets/goals that were recorded by system. |
|
Records treatment goals |
System is able to explicitly record defined individual treatment goals for the service recipient. |
|
Tracks critical events for service recipient |
System allows for indicating the occurrence of important/clinically-relevant events (e.g., suicide attempt, fights with significant others) at discrete points in time regardless of whether these have been previously identified for ongoing monitoring. |