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. Author manuscript; available in PMC: 2017 May 1.
Published in final edited form as: Adm Policy Ment Health. 2016 May;43(3):441–466. doi: 10.1007/s10488-016-0719-4

Table 12.

Type and delivery mode of alerts to providers

Types of alerts Delivery mode of alert


System High
risk/critical
itemsa
Workflow or
case
managementb
Measure
completion
(or lack of)c
Gradations in
improvement or
declined
Cue/
reminder/
flage
Dashboard/
console/reportf
Colors/
highlightingg
Emailsh
AKQUASI 0 0 0 0 0 0 1 1
ALERT 1 0 0 0 0 0 0 0
BPM 0 0 1 0 0 0 0 1
Carepaths 0 0 0 0 0 0 0 0
Centervention 0 0 0 0 0 0 0 0
CHADIS 0 1 0 0 1 1 0 0
CMTS 1 1 0 0 1 0 0 0
CORE 1 1 0 0 1 0 0 0
FAS 1 0 0 0 0 1 0 0
MHITS 0 0 0 0 0 0 0 0
Mobile Therapy 0 0 0 0 0 0 0 0
My Outcomes 1 0 1 1 0 1 1 0
OQ Measures 1 0 1 1 0 1 1 0
Outcome Tracker 0 1 0 0 0 0 0 0
Penelope 0 1 0 0 0 0 0 1
Polaris-BH 0 0 0 0 0 0 0 0
Polaris-CD 1 0 0 0 1 0 0 0
Therapy Rewind 0 0 0 0 1 0 0 0
TOMS 0 1 0 0 0 0 0 0
TOP 1 0 0 0 0 0 0 0
VitalHealth 0 0 0 0 0 0 0 0

Total (%) systems that give alerts to providers in the specified wayi 8 (16.3) 6 (12.2) 3 (6.1) 2 (4.1) 0 5 (10.2) 4 (8.2) 3 (6.1) 3 (6.1)

Note. Only MFS that possess the capability "provides standard gap feedbacks" were included in the table. Systems that do not have information in the table, did not include details about the specific alerts coded in their materials

a

Alerts provider when the service recipient endorses suicidality or other critical items on a measure

b

Alerts providers of specific tasks they must complete

c

Alerts provider when service recipient fails to complete a measure assigned to him/her

d

Alerts provider of service recipient improvement or decline based on a specific measure

e

Information is brought to the provider’s attention via a cue, flag or reminder

f

Information is brought to provider’s attention in the dashboard, console, or report

g

Information is brought to the provider’s attention using specific colors or highlights

h

Information is brought to the provider’s attention via email

i

Percentages calculated based on total number of systems (N=49)