Table 4.

Satisfaction with calls to NHS 24

Question	Satisfaction level	Most recent call to NHS 24		All calls to NHS 24
		n	%	n	%
Satisfied with the way the call was handled (n = 573 for most recent call, n = 562 for all calls)	Very dissatisfied	19	3.3	17	3.0
	Dissatisfied	26	4.5	30	5.3
	Neutral	47	8.2	49	8.7
	Satisfied	243	42.4	246	43.8
	Very satisfied	238	41.5	220	39.1
Satisfied with manner of person handling the call (n = 568 for most recent call, n = 558 for all calls)	Very dissatisfied	15	2.6	14	2.5
	Dissatisfied	16	2.8	16	2.9
	Neutral	43	7.6	58	10.4
	Satisfied	233	41.0	235	42.1
	Very satisfied	261	46.0	235	42.1
Satisfied with how seriously the call was taken (n = 562 for most recent call, n = 559 for all calls)	Very dissatisfied	16	2.8	18	3.2
	Dissatisfied	25	4.4	25	4.5
	Neutral	35	6.2	45	8.1
	Satisfied	201	35.8	224	40.1
	Very satisfied	285	50.7	247	44.2
Satisfied with the way the problem was resolved (n = 565 for most recent call, n = 555 for all calls)	Very dissatisfied	21	3.7	19	3.4
	Dissatisfied	29	5.1	32	5.8
	Neutral	48	8.5	60	10.8
	Satisfied	200	35.4	212	38.2
	Very satisfied	267	47.3	232	41.8
Overall satisfaction with service received (n = 564 for most recent call, n = 556 for all calls)	Very dissatisfied	26	4.6	24	4.3
	Dissatisfied	27	4.8	27	4.9
	Neutral	43	7.6	56	10.1
	Satisfied	196	34.8	213	38.3
	Very satisfied	272	48.2	236	42.4