Table 5.

Characteristics of interviewees

Category of use	Participant ID	Sex	Age group	Marital status	Employment status	Level of education
Used NHS 24 and satisfied with the service	A111	Female	75–84	Widowed	Retired	Unknown
	A195	Male	55–64	Married	Full-time	Unknown
	A217	Male	65–74	Married	Retired	Higher education
	K4643	Female	55–64	Living together	Retired	Higher education
	K4574	Female	35–44	Married	Part-time	Higher education
	K4607	Female	45–54	Widowed	Full-time	Higher education
	K4688	Male	65–74	Married	Retired	Higher education
	K4694	Female	75–84	Widowed	Retired	Higher education
	G3155	Male	45–54	Married	Full-time	Unknown
	G3101	Female	45–54	Married	Full-time	Higher education
	G3115	Female	65–74	Married	Retired	Higher education
	A39	Female	35–44	Married	Part-time	Higher education
Used NHS 24 and not satisfied with the service	K4625	Male	45–54	Married	Full-time	Secondary school
	K4675	Female	65–74	Widowed	Retired	Higher education
	K4684	Male	65–74	Married	Retired	Higher education
	G3169	Male	18–24	Single	Student	Secondary school
	G3219	Male	35–44	Married	Full-time	Higher education
	G3104	Female	45–54	Widowed	Self-employed	Higher education
	J4195	Female	75–84	Married	Retired	Secondary school
	G3018	Female	≥ 85	Married	Retired	Higher education
	J4200	Female	75–84	Married	Retired	Secondary school
Had not used NHS 24	K4601	Female	45–54	Married	Part-time	Higher education
	G3160	Male	65–74	Married	Retired	Secondary school
	K4718	Male	75–84	Single	Retired	Higher education
	D1712	Male	65–74	Married	Retired	Higher education
	G3231	Male	55–64	Divorced	Student	Higher education
	J4098	Male	45–54	Married	Full-time	Higher education
	K4645	Male	55–64	Married	Full-time	Higher education
	J4101	Female	45–54	Married	Self-employed	Secondary school
	D1697	Male	55–64	Married	Full-time	Higher education