Table 7.

Difference in differences (DD) of experience of care, unmet needs, and use of services (%) between users without a chronic disease who have FMG-NC, FMG, or NC as usual source of care and those who have another type of medical clinic, 2003–2005 and 2008–2010.

		2003–2005				2008–2010
	Control group	Experimental group	Diff.	p	Control group	Experimental group	Diff.	p	DD	p	% of change
	(n = 1304)	(n = 1293)			(n = 1158)	(n = 1246)
Accessibility of services	7.32	7.25	−0.07	0.301	6.81	7.14	0.33	<0.001	0.40	<0.001	5.5
Continuity	7.73	7.48	−0.25	0.003	8.09	7.77	−0.32	<0.001	−0.07	0.563	−0.9
Comprehensiveness	8.40	8.31	−0.09	0.265	8.18	8.14	−0.04	0.628	0.05	0.663	0.6
Responsiveness	8.61	8.49	−0.12	0.022	8.78	8.86	0.08	0.127	0.20	0.007	2.3
Perceived care outcomes	8.39	8.29	−0.10	0.208	8.46	8.42	−0.04	0.575	0.06	0.630	0.7
% of users reporting unmet needs for care	19.3	18.8	−0.50	0.763	18.8	16.8	−2.00	0.194	−1.50	0.474	−7.9
% of users who attended usual source of primary care six times or more	12.9	12.8	−0.10	0.962	11.1	10.7	−0.40	0.717	−0.30	0.822	−2.3
% of users who attended emergency room at least once	30.1	30.4	0.30	0.841	31.4	31.1	−0.30	0.840	−0.60	0.776	−2.0
% of users hospitalized at least once	9.9	9.8	−0.10	0.909	12.7	12.4	−0.30	0.848	−0.20	0.955	−2.0