Table 1.
Study Measures
| Measures completed by all CHAT training attendees | Number of items | Scale reference |
|---|---|---|
| CHAT Intervention Communication Rating Scale | 12 | (Williams, 2001) |
| Communication effectiveness | 1 | |
| Communication appropriateness | 1 | |
| Recognizes elderspeak | 6 | |
| Recognizes person-centered communication | 4 | |
| Program evaluation | 8 | (Williams, 2001) |
| Diffusion of Innovation in Long Term Care Scale | 20 | (McConnell et al., 2012) |
| Relative Advantage | 7 | |
| Complexity & compatibility | 6 | |
| Image | 3 | |
| Organizational support | 2 | |
| Intention to use | 2 |
| Additional measures completed by research participants | Number of items | Scale reference |
|---|---|---|
| Supervisory style | 11 | (Forbes-Thompson et al., 2006) |
| Attitudes Towards Residents Scale | 20 | (Astrom et al., 1991) |
| Experience of feedback at work | 6 | |
| Care organization | 3 | |
| Satisfaction with own expectations | 2 | |
| Satisfaction with patient contact | 3 | |
| Satisfaction with expectations of others | 3 | |
| Satisfaction with the environment | 3 | |
| Confidence & satisfaction with communication | 3 | (S Zimmerman et al., 2005) |
| Mutuality | 15 | (Archbold et al., 1990) |
Note: Program evaluation and Diffusion of Innovation in Long Term Care scale were administered at the end of each of the three training sessions. CHAT Intervention Communication Rating scale was administered pre and post-training. Additional measures were collected before the intervention, and 1 month after.