Table 3.
Proportion of respondents' satisfaction with each of the 19 EmONC services satisfaction measuring items and their mean satisfaction score in Jimma zone public health facilities, April 2014 (n = 399)
| Aspects of care received during stay in maternity ward | Frequency of perceived satisfaction in number (%) | ||||
|---|---|---|---|---|---|
| Completely Dissatisfied | Somewhat Dissatisfied | Neither Satisfied Nor Dissatisfied | Somewhat Satisfied | Completely Satisfied | |
| Health Facilities Physical Environment | |||||
| Availability of adequate number of health staffs | 0 (0) | 24 (6.0) | 29 (7.3) | 148 (37) | 198 (49.6) |
| Availability of water, hand washing & toilet facilities | 4 (1.0) | 5 (1.3) | 13 (3.3) | 166 (42) | 211 (52.9) |
| Availability of examination equipment | 1 (.3) | 17 (4.3) | 47 (11.8) | 187 (47) | 147 (36.8) |
| Availability of drugs and supplies | 12 (3.0) | 4 (1.0) | 19 (4.8) | 152 (38) | 212 (53.1) |
| Distance from home to the health facility | 19 (4.8) | 47 (12) | 78 (19.5) | 149 (37) | 106 (26.6) |
| Availability of transportation & communication | 25 (6.3) | 20 (5.0) | 104 (26.1) | 125 (31) | 125 (31.3) |
| Availability of adequate rooms for service | 12 (3.0) | 18 (4.5) | 26 (6.5) | 129 (32) | 214 (53.6) |
| Coffee ceremony after delivery in the health facility | 80 (20.1) | 15 (3.8) | 40 (10) | 48 (12) | 216 (54.1) |
| Health workers Communication | |||||
| Information about plan of delivery, upcoming procedures and interventions and asked for consent | 13 (3.3) | 17 (4.3) | 24(6.0) | 107 (27) | 238 (59.6) |
| Sufficient time devoted & information provided on obstetric related danger signs by health staffs | 2 (.5) | 18 (4.5) | 19(4.8) | 107 (27) | 253 (63.4) |
| Health advices on new born care and breastfeeding | 14 (3.5) | 9 (2.3) | 33 (8.3) | 87 (22) | 256 (64.2) |
| Health Care | |||||
| Capability of health staffs in identifying the patients’ problems and providing early response | 0 | 14 (3.5) | 18 (4.5) | 145 (36) | 222 (55.6) |
| Simplicity of obtaining drugs prescribed in the facility | 4 (1.0) | 8 (2.0) | 26 (6.5) | 131 (33) | 230 (57.6) |
| Obtaining price free drugs for maternity service | 10 (2.5) | 17 (4.3) | 15 (3.8) | 75 (19) | 282 (70.7) |
| Attitude of Health Workers | |||||
| Privacy during examination and delivery | 3 (.8) | 8 (2.0) | 23 (5.8) | 121 (30) | 244 (61.2) |
| Respect of health staffs towards client | 3 (.8) | 5 (1.3) | 13 (3.3) | 101 (25) | 277 (69.4) |
| Immediately knowing the condition of baby, maternal condition and seeing baby after delivery | 0 | 0 | 14 (3.5) | 85 (21) | 300 (75.2) |
| Outcome of the service got during the stay | 4 (1.0) | 14 (3.5) | 28 (7.0) | 143 (36) | 210 (52.6) |
| Complete services provided | 1 (.3) | 5 (1.3) | 10 (2.5) | 169 (42) | 214 (53.6) |