EXHIBIT 5. Mean Yelp review rating correlated with HCAHPS overall hospital rating by hospital.
SOURCE Authors’ analysis of Yelp reviews, American Hospital Association, and Hospital Compare data. NOTES Mean Yelp review rating is correlated with HCAHPS overall rating for hospitals with more than two Yelp reviews (n=871), p <0.001. Sensitivity analysis with different cutoffs of Yelp reviews per hospital is shown in Appendix Exhibit A3.29