Table 5.

“Key behaviours” score sheet

Communication
Criterion	A	F	S	N	Notes
Listening skills – clinician gives time for patient/client to talk, looks open and relaxed, shows by response that they have heard what was said
Feedback – clinician checks that patient/client understood what was said
Decision making – patient/client’s point of view asked for, patient/client appears involved in decision
Information giving – gives information either verbal, written, or by demonstration
Using open questions – clinician picks up and acts on cues “You look distressed…”, or “Is there anything you would like to ask?”
Liaison with other key stakeholders (family, other MDT, other and state which)
Safe environment
Criterion	A	F	S	N	Notes
Hand washing – between every patient/client
Using gloves, if appropriate
Equipment – maintaining sterility
Using research evidence
Criterion	A	F	S	N	Notes
Refers to research, or evidence from audit, or web-sites, during consultations
Health promotion/lifestyle
Criterion	A	F	S	N	Notes
Health promotion advice or literature given – in addition to information on the specific disorder/reason for care
Education provided on self-monitoring the patient/client’s condition

A = Always, F = Frequently, S = Sometimes, N = Never, Notes = Notes on evidence – how condition was met. N/A can be used for “Not applicable”