Table 3.
Characteristics of respondents who accessed or did not access the after-visit summary (AVS).a
| Characteristics | Accessed AVS n=2248 |
Did not access AVS n=1805 |
P |
| Gender (female), n (%) | 1378 (61.30) | 1112 (61.61) | .84 |
| Age (years), mean (SD) | 56.5 (14.1) | 56.3 (13.8) | .73 |
| Race (white), n (%) | 2035 (90.52) | 1633 (90.47) | .95 |
| Education (≥4-year college degree), n (%) | 1325/2005 (66.08) | 1102/1592 (69.22) | .046 |
| Income (≥US $75,000),b n (%) | 1132/1801 (62.85) | 878/1412 (62.18) | .70 |
| Marital status (married or unmarried couple), n (%) | 1391/1996 (69.69) | 1032/1577 (65.44) | .007 |
| Health status (very good or excellent),c n (%) | 1022/2020 (50.59) | 827/1598 (51.75) | .49 |
| Selected problems on problem list,d mean (SD) | 2.2 (1.2) | 2.1 (1.1) | .03 |
| Years with patient portal account, mean (SD) | 3.6 (3.3) | 3.1 (3.1) | .001 |
| Sessions with patient portal, mean (SD) | 119.0 (221.5) | 79.1 (123.3) | .001 |
| Messages sent via patient portal, mean (SD) | 8.2 (20.8) | 6.6 (18.2) | .01 |
| Satisfaction with patient portal (excellent),e n (%) | 1032/2022 (51.03) | 602/1584 (38.00) | .001 |
a Data presented for patients who were aware that the AVS was available through the patient portal.
b In total household income from all sources before taxes.
c Rating of overall health was captured as excellent (5), very good (4), good (3), fair (2), or poor (1).
d The selected problems included hypertension, hyperlipidemia, diabetes, cancer (any), coronary artery disease, congestive heart failure, asthma, osteoarthritis, rheumatoid arthritis, and depression.
e Satisfaction with patient portal was captured as excellent (5), very good (4), good (3), fair (2), or poor (1).