Table 2.

Measure characteristics (N = 20).

Variable	Distribution
Measure validation	Yes = 5 (25%)
Sample size	Total = 7439, mean = 372, median = 564, range = 50–1210
No. of scales measured	Mean = 5.5, SD = 2.6, median = 5, mode = 4, range 2–11
Content	Humanness = 14 (70%)
	Access = 14 (70%)
	Psychosocial aspect of care = 12 (60%)
	Technical performance = 11 (55%)
	Bureaucratic arrangement = 10 (50%)
	Cost = 10 (50%)
	Outcome = 9 (45%)
	Physical facility = 8 (40%)
	Information/communication = 7 (35%)
	Overall satisfaction = 7 (35%)
	Adequacy of supplies = 4 (20%)
	Recommendation to others = 3 (15%)
	Likelihood of return = 2 (10%)

SD: standard deviation.