Table 4.

Service user quotations by theme

Theme	Quotations
Computer use	“It was the actual computer what I got to understand the best and I think I still can remember how to use it.” “I did (like it) because initially I haven't got much knowledge about computers, so at first I thought it was going to be difficult but it was simple. It wasn't anything difficult.”
Design	“I found it quite vibrant and quite easy to understand relatively, yeah, and it's certainly attention catch, it catches your attention, keeps you focused on it I think. . .”
Tasks	“. . . quite challenging some of them, they, they caught me off guard a lot of the time and I'd like to know if I could get better at that. But I found that quite fun.”
Perceived cognitive changes	“It was quite good, very useful for my memory” “I didn't expect the computer programme, . . . to help me with my general well-being and general planning, . . . so I was impressed by it because I didn't think it would work as much as it did actually, so therefore I have to say that I'm impressed by it, yeah.”
Transfer: real life application of CR principles	“. . .after the sessions I became more aware of myself, my weakness and I tried to overcome that, so since then, I've not had that problem. I don't miss anything anymore.” “Yesterday I had to buy four or five things for my mum, I said them in my head over and over again for about 15 seconds, I said it out loud and so I remembered it just came back to me. . .” “As soon as I left, yeah, I tried to remember the stuff I had to remember for the next day. I used to sit on the train and it could stay in my head for 2 or 3 minutes and the next day it helped me more to remember.”
The therapist	“There was a trust, a feeling of trust that I had and a feeling that I was sort of you know in a comfortable environment and in, in kind of like you know everything was being handled in a thoroughly professional manner.” “I liked them because they gave me confidence in myself. . .”
Endings	“. . .I walked away feeling quite sort of, feeling quite challenged and feeling quite maybe refreshed. It was quite intellectually stimulating and I felt quite sort of, in, in a fairly sort of let me see I think contemplative mood.” “I felt a bit sad that it'd come to an end but I felt good that I'd finished it.”