Table 1.

Demographic profile of participants

Positions in the pharmacy	n	Age range (years)	Experience (years)	Size of pharmacy
Pharmacist	9	26–55	2–20	• small (3 participants)
				• medium (4 participants)
				• large (2 participants)
Pharmacy technician	2	22–37	3–5	• small (1 participant)
				• medium (1 participant)
Pharmacy owner	2	50–56	6–30	• small (1 participant)
				• large (1 participant)
Counter attendant	2	40–41	2–20	• small (1 participant)
				• large (1 participant)

• Small pharmacies were defined as pharmacies with a reported total number of patients of less than 50 per day. Such pharmacies were typically independent pharmacies, unattached to a doctors’ clinic

• Medium pharmacies were defined as pharmacies with a reported total number of patients between 51 and 99 per day. Such pharmacies usually were attached to a doctors’ clinic that serviced a relatively small number of patients

• Large pharmacies were defined as pharmacies with a reported total number of 100 or more patients per day. Such pharmacies were usually attached to a busy doctors’ clinic