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. 2016 Apr 29;51(Suppl 2):1248–1272. doi: 10.1111/1475-6773.12503

Table 6.

Assessing Elicitation Performance across Survey Modes

Survey Modality Performance Metrics
Word Countsa (Elicitation/Interview) Completenessb Balancec Meaningfulness
Communication Coordination (Positive vs. Negative) Expressivityd (Expectation) Narrative Texturee
Round 1 Full 0.10 0.40 0.30 0.99 0.14 0.56
Phone 0.16f 0.59f 0.37 0.99 0.20f 0.71f
Web 0.02 0.26 0.22 1.00 0.04 0.37
Round 2 Full 0.15 0.78 0.75 1.06 0.44 0.64
Phone 0.22f 0.71 0.75 1.09 0.57f 0.81f
Web 0.09 0.83 0.75 1.04 0.31 0.48
a

Ratio of total word count in EPN to total word count from interview.

b

Congruence of reporting of this domain on both EPN and interview.

c

Ratio of positive to negative on EPN divided by the ratio of positive to negative valence on the interview.

d

Ratio of expectation count on EPN to expectation count on interview.

e

Ratio of narrative texture synthetic code from the EPN to narrative texture synthetic code from the interview.

f

Difference between phone and web protocol statistically significant, p < .05.

Source: Calculated from authors' own data.