Table 3.

Internal medicine.

Topic		Examples
Topic 1: Treatment effects
	Keywords	Now, effect, always , already, better, after, significantly, one time, one year, many years
	Example	I took my mother to see a doctor, and she (mom) had this problem for over 10 years but we never found what caused this problem. Fortunately, we met a student who knew him (doctor) and we visited him for his reputation, diagnosed the problem, and got very good results after.
Topic 2: Technical skills
	Keywords	Medical skill, professional integrity, manner, noble, excellent, super, technique, great, service, experience
	Example	Dr. Liu Shengyun is a good doctor, his consultation process was very thorough, and he has very nice manner, excellent technical skills, and great professional integrity.
Topic 3: Story of registration
	Keywords	Time, out-patient, expert, online, because, saw, consulting, today, registration, visit
	Example	I registered for my sister. It was extreme difficult. I almost died in the crowd because too many people were in the registration window. Luckily I got a registration ticket. My sister doesn’t live in this city. If she comes to register by herself, I guess that she will never get the registration ticket. The medication works well. But she has a swollen face after the medication. At the beginning the doctor said that we should do a follow-up visit in 2 months, so tomorrow morning I will come to fight with the crowd again.
Topic 4: Bedside manner
	Keywords	Patience, manner, serious, responsible, careful, problem, cautious, particularly, every time, warm
	Example	Dr. Liu not only has super great technical skills but is very warm and patient with his patients, as if treating his own friends! He is the best doctor that I ever met.
Topic 5: Story of finding doctors
	Keywords	One, this year, found, introduce, child, Beijing, later, Xiehe hospital, last year, start
	Example	My friend introduced this doctor (to me) and said that this doctor is good for rheumatism. He diagnosed me after reviewing (my) medical record materials and said that only medication may not be ideal, then introduced an intervention doctor, but there were too many patients there, I didn’t have time to ask more questions. Hope next time I will have time to ask.