Panel A shows quantitative data from the annual survey. For panel B, free-text comments entered during survey completion were assessed by a group of 8 DOCR staff to assign as positive or negative. Comments were anonymous and blinded to year. Panels C and D, respectively, show survey ratings after completion of DOCR data management and CRC support; data are from a one-year period from March 2015 to March 2016. CRC, clinical research coordinator; DOCR, Duke Office of Clinical Research; FY, fiscal year; RMT, Research Management Team.