Table 4.
Item descriptives for two different response formats
| UPC-Q components | Hospital inpatients, balanced scale (n=327) |
Hospital inpatients, unbalance scale (n=272) |
Mean difference (P) |
|---|---|---|---|
| Most important aspect | |||
| Mean (SD) | 84.9 (23.0) | 77.9 (25.1) | 7.0 (<0.01) |
| Lowest category | 6 (2.6) | 7 (3.5) | |
| Second-lowest category | 5 (2.1) | 7 (3.5) | |
| Middle category | 20 (8.5) | 27 (13.6) | |
| Second-highest category | 62 (26.5) | 73 (36.7) | |
| Highest category | 141 (60.3) | 85 (42.7) | |
| Second most important aspect | |||
| Mean (SD) | 82.0 (24.6) | 75.0 (26.0) | 7.0 (<0.01) |
| Lowest category | 7 (3.2) | 6 (3.2) | |
| Second-lowest category | 6 (2.7) | 13 (6.9) | |
| Middle category | 24 (10.9) | 27 (14.3) | |
| Second-highest category | 64 (29.1) | 72 (38.1) | |
| Highest category | 119 (54.1) | 71 (37.6) | |
| Third most important aspect | |||
| Mean (SD) | 75.5 (27.2) | 69.7 (27.7) | 5.8 (<0.05) |
| Lowest category | 7 (3.4) | 12 (6.5) | |
| Second-lowest category | 16 (7.7) | 11 (6.0) | |
| Middle category | 30 (14.5) | 31 (16.8) | |
| Second-highest category | 67 (32.4) | 80 (43.5) | |
| Highest category | 87 (42.0) | 50 (27.2) | |
| Global experience item | |||
| Mean (SD) | 85.5 (18.9) | 78.8 (20.7) | 6.7 (<0.001) |
| Lowest category | 1 (0.4) | 2 (0.9) | |
| Second-lowest category | 4 (1.5) | 6 (2.7) | |
| Middle category | 25 (9.5) | 32 (14.3) | |
| Second-highest category | 87 (33.1) | 100 (44.6) | |
| Highest category | 146 (55.5) | 84 (37.5) |
Notes: Data shown as n (%) unless otherwise specified. Balanced scale: very poor, rather poor, both poor and good, rather good, very good. Unbalanced scale: poor, fairly good, good, very good, excellent.
Abbreviations: SD, standard deviation; UPC-Q, Universal Patient Centeredness Questionnaire.