Table 1. Outline of the Educational Sessions.

No.	Title of Sessions	Contents of Each Session	Time, min
1	Greeting, explaining the rules and basic concepts	Greeting; introducing the program facilitator, explaining the number and structure of the training sessions; presenting the positive aspects and the aftermaths of good communication; and providing the basic rules of group discussion	45
2	Consequences of lacking communication skills	Greeting; reviewing the content of the previous session and receiving feedback from the participants; discussing the short-term and long-term consequences of poor communication skills; asking the older adults and caregivers to summarize the contents of the session	45
3	Active listening and effective questioning	Greeting; reviewing the content of the previous session and receiving feedback from the participants; discussing the types of listening, the purposes of listening, principles and techniques of active listening, and common errors in listening; discussing the right way of effective questioning; and asking the older adults and caregivers to summarize the contents of the session	45
4	Introducing body language, tone of voice of speech, and healing touch skills	Greeting; reviewing the content of the previous session and receiving feedback from the participants, discussing the importance of body language, tone of voice of the speech; types of touching and principles of the healing touch; and asking the elderly and caregivers to summarize the contents of the session	45
5	Introducing the effects of empathy in reducing the sense of isolation and anger	Greeting; reviewing the content of the previous session and receiving feedback from the participants; discussing the importance of empathy, skills for anger control, and using self-relaxation techniques and negotiation and dialogue in stressful situations; and asking the elderly and caregivers to summarize the contents of the session.	45
6	Communication skills needed to communicate with elderly who have communication and age-related disorders	Greeting; reviewing the content of the previous session and receiving feedback from the participants; discussing communication skills needed to communicate with the elderly who have communication disorders such as hearing loss, vision loss, and memory loss; asking the elderly and caregivers to summarize the contents of the session; and asking the participants to answer the DASS21.	45