Table 3.
Items with Mean Score and Standard Deviation
| # Stem | Mean (SD) |
|---|---|
| Quality Communication Subscale | |
| Answers my questions about my health. | 3.84 (0.40) |
| Asks me questions so that he/she understands my health problems. | 3.82 (0.49) |
| Understands my concerns about my health condition. | 3.71 (0.62) |
| Is concerned about my understanding of my health. | 3.63 (0.69) |
| Pays attention to what I say about my health condition. | 3.81 (0.44) |
| Tries to find the answers to my health problems. | 3.76 (0.52) |
| Takes my health concerns seriously. | 3.86 (0.38) |
| Is honest with me about my health. | 3.93 (0.29) |
| Is patient. | 3.88 (0.34) |
| Treats me with kindness. | 3.88 (0.35) |
| Presents me with all of the treatment options. | 3.80 (0.43) |
| Is knowledgeable about my health condition. | 3.88 (0.35) |
| Explains my health condition in detail. | 3.80 (0.48) |
| Treats me as she or he would want to be treated. | 3.83 (0.42) |
| Approaches my treatment with a positive attitude. | 3.89 (0.35) |
| Feel comfortable telling my health care provider about my health concerns. | 3.83 (0.41) |
| Am able to make health-related decisions because of the information provided by my health care provider. | 3.67 (0.56) |
| Negative Patient-Health Care Provider Communication Subscale | |
| Is in a hurry when he or she is seeing me.* | 3.66 (0.84) |
| Makes me feel that I am bothering him/her with my medical concerns.* | 3.74 (0.79) |
| Has been rude to me.* | 3.93 (0.40) |
| Have avoided telling my health care provider about my health because I am afraid of what they will think or say.* | 3.59 (0.94) |
*
Reverse coded items.