Table 1.

Care and Content Code Definitions and Examples.

Text content category	Text includes	Examples
Care codes
Behavioral intervention	An interaction intended to influence patient or caregiver behavior and not directly related to coordinating care or accessing resources.	Positive reinforcement, parent training, problem solving, coaching
Care coordination	An interaction related to ensuring that patient is receiving the recommended medical care.	Scheduling, assisting with supply access
Case management	An interaction related to helping the family access requested resources and/or interface with other nonmedical providers/organizations	Interfacing with mental health, school, child protective resources
Content codes
Positive interaction	Praising desired behaviors, thanking, validating.	“Great job checking your BGLs!”
Care interaction	Sending reminders/requests directly related to diabetes management.	“Remember to send carb count.”
Checking in	Requesting information that is unrelated to medical care	“How was school today?”
Problem solving	Providing and assessing value of potential solutions	“One option would be to call 911.”
Coaching	Providing directions related to ongoing skills training	“Take a deep breath.”
Scheduling	Communicating related to scheduling or attending an appointment	“We’ll see your endo at 3pm.”
Providing information	Offering information unrelated to other content codes	“The food bank opens at 9am.”
Rapport building	Attempts to build rapport that don’t clearly fit other content codes	“Enjoy the weather!”
Strategic questioning	Guiding decision-making through use of questions.	“Which support could you call?”
Tech fun	Sending memes, pictures, emoticons, or videos	“☺”
Empathizing/normalizing	Displaying empathy or attempting to normalize experiences	“Parenting can be stressful!”