Care codes
|
Behavioral intervention |
An interaction intended to influence patient or caregiver behavior and not directly related to coordinating care or accessing resources. |
Positive reinforcement, parent training, problem solving, coaching |
Care coordination |
An interaction related to ensuring that patient is receiving the recommended medical care. |
Scheduling, assisting with supply access |
Case management |
An interaction related to helping the family access requested resources and/or interface with other nonmedical providers/organizations |
Interfacing with mental health, school, child protective resources |
Content codes
|
Positive interaction |
Praising desired behaviors, thanking, validating. |
“Great job checking your BGLs!” |
Care interaction |
Sending reminders/requests directly related to diabetes management. |
“Remember to send carb count.” |
Checking in |
Requesting information that is unrelated to medical care |
“How was school today?” |
Problem solving |
Providing and assessing value of potential solutions |
“One option would be to call 911.” |
Coaching |
Providing directions related to ongoing skills training |
“Take a deep breath.” |
Scheduling |
Communicating related to scheduling or attending an appointment |
“We’ll see your endo at 3pm.” |
Providing information |
Offering information unrelated to other content codes |
“The food bank opens at 9am.” |
Rapport building |
Attempts to build rapport that don’t clearly fit other content codes |
“Enjoy the weather!” |
Strategic questioning |
Guiding decision-making through use of questions. |
“Which support could you call?” |
Tech fun |
Sending memes, pictures, emoticons, or videos |
“☺” |
Empathizing/normalizing |
Displaying empathy or attempting to normalize experiences |
“Parenting can be stressful!” |