Table 3.
Frequencies and Percentages of Outgoing Texts by Content Category.
| Text contentCategories | Primary Content code | Secondary Content code | Content Present (PCC and/or SCC) |
|---|---|---|---|
| Care codes | |||
| Behavioral intervention | 4517 (76.4)a | — | — |
| Care coordination | 1161 (19.6) | — | — |
| Case management | 131 (2.2) | — | — |
| Missing | 100 (1.7) | — | |
| Content codes | |||
| Positive interaction | 2217 (37.5)b | 276 (4.7)c | 2492 (42.2) |
| Care interaction | 667 (11.5) | 297 (5.0) | 1004 (17.0) |
| Checking in | 522 (8.8) | 193 (3.3) | 690 (11.7) |
| Problem solving | 68 (1.2) | 42 (0.7) | 109 (1.8) |
| Coaching | 110 (1.9) | 112 (1.9) | 214 (3.6) |
| Scheduling | 837 (14.2) | 318 (5.4) | 1099 (18.6) |
| Providing information | 408 (6.9) | 122 (2.1) | 520 (8.8) |
| Rapport building | 499 (8.4) | 203 (3.4) | 674 (11.4) |
| Strategic questioning | 82 (1.4) | 65 (1.1) | 147 (2.5) |
| Tech fun | 204 (3.5) | 442 (7.5) | 651 (11.0) |
| Empathizing/normalizing | 152 (2.6) | 81 (1.4) | 225 (3.8) |
| TOTAL | 5776 (97.7) | 2151 (36.4) | — |
|
| |||
| Unknown/noned | 91 (1.5) | 3735 (63.2)d | 3465 (58.6)d |
|
| |||
| Missing | 42 (0.7) | 23 (0.4) | 19 (0.3) |
|
| |||
| Encouragement/support | 3072 (52.0) | 1002 (17.0) | 4042 (68.4) |
PCC, primary content code; SCC, secondary content code. an (%) = n of care code category (percentage of care code category relative to total outgoing texts). bn (%) = n of PCC texts (percentage of PCC texts relative to total outgoing texts). cn (%) = n of SCC texts (percentage of SCC texts relative to total outgoing texts). dAll text messages were given a PCC, therefore unclear content was coded as “unknown.” SCCs were not required and thus, many text messages were not given a secondary code (ie, coded as “none”).