Table 4.
Text Content Categories by Text Recipient (Patient vs Caregiver) and Day/Time of Text (During vs Outside of Business Hours).
| Text content categories | Text to patient, n = 3709 | Text to caregiver, n = 2104 | χ2 | Texts sent during business hours, n = 2418 | Texts sent outside of business hours, n = 3468 | χ2 |
|---|---|---|---|---|---|---|
| Care codes | ||||||
| Behavioral intervention | 2823 (76.1)a | 1632 (77.6)a | 3.72* | 1604 (66.3)b | 2913 (84.0)b | 266.91*** |
| Care coordination | 757 (20.4) | 371 (17.6) | 5.83** | 707 (29.2) | 453 (13.1) | 234.61*** |
| Case management | 78 (02.1) | 53 (02.5) | 1.17 | 79 (30.3) | 52 (1.5) | 20.31*** |
| Content codes | ||||||
| Positive interaction | 1507 (40.6) | 960 (45.6) | 12.73*** | 866 (35.8) | 1621 (46.7) | 69.81*** |
| Care interaction | 758 (20.4) | 225 (10.7) | 92.03*** | 330 (13.6) | 672 (19.4) | 33.11*** |
| Checking in | 413 (11.1) | 257 (12.2) | 1.39 | 334 (13.8) | 352 (10.1) | 18.59*** |
| Problem solving | 60 (01.6) | 47 (02.2) | 2.74 | 41 (01.7) | 68 (02.0) | 0.55 |
| Coaching | 99 (02.7) | 111 (05.3) | 25.85*** | 81 (03.3) | 133 (03.8) | 0.96 |
| Scheduling | 680 (18.3) | 385 (18.3) | 0.01 | 659 (27.3) | 434 (12.5) | 204.92*** |
| Providing information | 209 (5.6) | 305 (14.5) | 126.52*** | 238 (09.8) | 276 (08.0) | 6.36* |
| Rapport building | 475 (12.8) | 199 (09.5) | 15.12*** | 227 (09.4) | 447 (12.9) | 17.22*** |
| Strategic questioning | 74 (02.0) | 73 (03.5) | 11.65*** | 64 (02.6) | 83 (02.4) | 0.38 |
| Tech fun | 541 (14.6) | 109 (05.2) | 120.74*** | 244 (10.1) | 405 (11.7) | 3.65 |
| Empathizing/normalizing | 78 (02.1) | 144 (06.8) | 81.48*** | 87 (03.6) | 138 (04.0) | 0.56 |
| Encouragement/support | 2235 (60.3) | 1203 (57.2) | 6.23* | 1235 (51.1) | 2224 (64.1) | 100.53*** |
Each text has only 1 care code, but may have 1 or multiple intervention codes. an (%) = n of content category texts to patient/caregiver (percentage content category texts to parent/caregiver relative to total texts to patient/caregiver). bn (%) = n of content category texts sent during/outside of business hours (percentage content category texts sent during/outside of business hours relative to total texts sent during/outside of business hours).
*
P ≤ .05. **P ≤ .01. ***P ≤ .001.