Table 3.

Mean and SD of factors that influenced the patient’s choice of clinic

Questions	% of Patients’ Responses			Mean	SD
	Low	Middle	High
Appropriate clinic environment	4.60	43.68	51.72	2.47	0.58
Having experienced and responsive personnel including physicians and employees	6.04	58.62	35.34	2.29	0.57
Inadequate facilities and poor quality of services provided in other health care organizations of the Armed Forces	16.38	50.00	33.62	2.17	0.68
Being a specialty and subspecialty clinic and having the majority of clinical and para-clinical services	6.32	44.83	48.85	2.43	0.61
Good and modern facilities	8.34	48.56	43.10	2.35	0.62
More suitable visits and services costs	13.22	44.25	42.53	2.29	0.68
Having responsive managers	16.38	50.86	41.38	2.16	0.68
Having trust in the clinic physicians	10.63	49.71	39.66	2.29	0.64
Advertising through TV and radio, Internet, newspapers, etc.	42.24	38.22	19.54	1.77	0.75
Recommending this clinic to you by the relatives and friends	22.41	49.14	28.45	2.06	0.71
The existence of a regular and systematic management system in the clinic	17.53	51.44	31.03	2.14	0.68
Belonging to the Armed Forces	13.79	43.97	42.24	2.28	0.69
Placed outside of the traffic plan and easy access to the clinic	15.52	47.99	36.49	2.21	0.69
Adornment and good behavior of staff	11.78	50.29	37.93	2.26	0.65
The good behavior of physicians and spending enough time to visit the patients by them	8.91	52.30	38.79	2.07	0.70
Compliance with the Entebagh plan and respecting the patients’ privacy	8.91	52.30	38.79	2.30	0.62

1: A Persian name for an Iranian plan