Table 21.
Explanation of comments.
| Category | Meaning | Patient Quotes |
|---|---|---|
| CBT crucial | Counsellor session is crucial | “The sessions provided by the counsellor are crucial” |
| Negative | Negative responses | “I’m really unhappy with everything” |
| Team attitude | Attitude of team members is significant | “The team are very welcoming” “The team’s attitude is great” |
| Clinic comforts | Clinic provides a comforting environment | “The clinic is a comfort zone” “The clinic is a lifeline” |
| Nurses | Specific mention of the nurses | “The nurses are great” “I have a great rapport with the nurses” |
| Team | Specific mention of the team members as a whole | “The staff are great. I really look forward to going to clinic” “The team are great” |
| Other | Other comments | “The clinic runs smoothly ” |
| Happy with clinic | Happy with clinic | “I am happy with everything” |
| Very happy with clinic | Very happy with clinic | “I am very happy with the clinic—I would be bedridden without it” |