Table 3.
Values/Respect | IPC communication skills influenced patient care | IPC as distinct skill |
---|---|---|
• Took charge and was clear with his instructions, but could create more of a sense of partnership with his nurse (didn’t include me as part of the team). • Great with the patient, but didn’t treat me as part of the process; did not collaborate with me in the process besides asking me for things. • Started out okay, but by the end I was miffed. I didn’t feel respected or collaborated with, in fact, it somehow was very clear that he expected me to make the call, but never asked or even suggested. He is clearly knowledgeable, but that's not enough. He came, he heard, he told me what to do. • Friendly, respectful and made me want to be as helpful to her as possible. She made me feel like I was good at my job and really on the ball. I liked her, and if I were a nurse, I’m sure I’d love working with her if she treats all her colleagues this way. |
• Did well, but should be careful not to rush and to use the nurse more effectively. Took the information from me, but needs to remember what the nurse says is vital from the start. • Great work with the diagnosis and acting quickly. Should be careful to get all the information from the nurse to start to better set up diagnosis and treatment. Asked the patient many questions from the start and then the nurse. Should have asked for all the nurse’s information up front. • Seemed rushed and did not ask me as the nurse for the information I had gathered before he arrived. Went directly to the patient (great interaction), but did not ask me to collaborate in the process. Great information gathering from the patient and showing of concern for her. Great with the patient but didn’t treat the nurse like part of the process, except for asking me for things (did not elicit information). • Great reaction to the seriousness of the situation. She gathered information quickly and then shared her diagnosis ideas out loud—wonderful collaboration. Used the nurse as a resource. Fast action to get patient basic care that was vital. |
• Has a very calm presence and was very thoughtful in responses to the patient’s anxiety. Could use the nurse as a teammate in the future. • Was very professional and efficient. Cut right to the important things and listed well to the patient. He used his resources well, but could check in more with the nurse as a partner. • She was personable, easy to talk to, and made me feel like an important part of the patient’s health care team. She did miss quite a lot of stuff. She didn’t discuss the BP goals, didn’t look at the notes to double check and never repeated the BP to me. • Great bedside manner and communication. She worked well with me and was respectful. Problem was, she did not diagnose correctly. |