Table 1.

Patient reported experiences of disrespect and abuse

Type of Disrespect and Abuse	Baseline Exit Interview N = 1914 n (%)	Baseline CFU N = 64 n (%)	Evaluation CFU N = 149 n (%)	Difference between Evaluation and Baseline CFU %
Any form of disrespect or abuse	278 (15)	50 (70)	26 (18)	−52
Physical abuse	84 (5)	33 (52)	2 (1)	−51
Kicked	2 (0.1)	1 (2)	0 (0)	−2
Pinched	22 (1)	3 (5)	0 (0)	−5
Slapped	23 (1)	17 (27)	1 (1)	−26
Pushed	12 (0.6)	4 (6)	0 (0)	−6
Beaten	4 (0.2)	5 (8)	0 (0)	−8
Episiotomy without anesthesia	1 (0.1)	1 (2)	0 (0)	−2
Tied to the delivery bed	2 (0.1)	0 (0)	0 (0)	0
Other	17 (0.9)	9 (14)	1 (1)	−13
Non-consented care	4 (0.2)	3 (5)	1 (1)	−4
Abdominal Palpation	2 (0.1)	0 (0)	0 (0)	0
Vaginal Examination	4 (0.2)	1 (2)	0 (0)	−2
Episiotomy	0 (0)	1 (2)	0 (0)	−2
Other	0 (0)	1 (2)	1 (1)	−1
Non-confidential care	32 (2)	34 (54)	2 (1)	−53
Discussed personal issues in earshot of other clients	1 (0.1)	1 (2)	0 (0)	−2
Health information discussed with non-health staff	0 (0)	2 (3)	0 (0)	−3
Other	1 (0.1)	0 (0)	1 (1)	1
Lack of Privacy	35 (2)	34 (53)	5 (3)	−50
Uncovered during delivery or examination	17 (0.9)	31 (48)	4 (3)	−45
No screens blocking view during delivery or examination	16 (0.8)	29 (45)	0 (0)	−45
Non-dignified care	121 (6)	34 (54)	7 (5)	−49
Shouted at	35 (2)	24 (38)	0 (0)	−38
Scolded	90 (5)	176 (25)	6 (4)	−21
Threatened to withhold services	1 (0.1)	1 (2)	0 (0)	−2
Called by insulting name	3 (0.2)	0 (0)	0 (0)	0
Laughed at or scorned	3 (0.2)	0 (0)	0 (0)	0
Other	12 (0.6)	1 (2)	1 (1)	−1
Abandonment of care	147 (8)	33 (52)	21 (14)	−38
While in Labor	104 (5)	22 (34)	7 (5)	−29
While Delivering	60 (3)	12 (19)	11 (7)	−12
While experiencing a complication	1 (0.1)	0 (0)	0 (0)	0
After delivery	2 (0.1)	0 (0)	2 (1)	1
Other	5 (0.3)	0 (0)	1 (1)	1
Detention in facilities	4 (0.2)	1 (2)	1 (1)	−1