Table 3.

Summary of responses to the nine items on the service evaluation survey questionnaire. Mean scores (and SDs) are also given for each item.

Item	Please rank the effect of the treatments you received with regard to the management of your tinnitus or hyperacusis.	Answer	Number (%) of responders
1	Hearing tests (n = 87) (Mean = 4.4, SD = 0.9)	1 (no effect)	2 (2.3%)
		2	1 (1.2%)
		3	7 (8.1%)
		4	24 (27.6%)
		5 (very effective)	53 (60.9%)
2	Completing questionnaires (n = 83) (Mean = 4.1, SD = 1)	1 (no effect)	1 (1.2%)
		2	7 (8.4%)
		3	16 (19.3%)
		4	4 (25.3%)
		5 (very effective)	38 (45. 8%)
3	Education and information about your ears as well as tinnitus/hyperacusis (n = 90) (Mean = 4.5, SD = 0.8)	1 (no effect)	1 (1.1%)
		2	1 (1.1%)
		3	6 (6. 7%)
		4	27 (30%)
		5 (very effective)	55 (61.1%)
4	Counselling (i.e. therapists listening empathically to your concerns and story) (n = 88) (Mean = 4.7, SD = 0.6)	1 (no effect)	0 (0%)
		2	0 (0%)
		3	5 (5.7%)
		4	18 (20. 5%)
		5 (very effective)	65 (73.9%)
5	Cognitive behavioural therapy (i.e. therapist working collaboratively with you to help modifying negative thoughts and feeling about tinnitus/hyperacusis) (n = 75) (Mean = 4.4, SD = 0.7)	1 (no effect)	0 (0%)
		2	0 (0%)
		3	11 (14. 7%)
		4	22 (29.3%)
		5 (very effective)	42 (56%)
6	Bedside sound generator (n = 44) (Mean =4, SD =1.4)	1 (no effect)	5 (11.4%)
		2	2 (4.6%)
		3	4 (9.1%)
		4	10 (22.7%)
		5 (very effective)	23 (52.3%)
7	Wideband noise generator (n = 59) (Mean =3.6, SD = 1.4)	1 (no effect)	7 (11.9%)
		2	4 (6. 8%)
		3	17 (28.8%)
		4	10 (17%)
		5 (very effective)	21 (35.6%)
8	Hearing aids (If you have hearing loss too) (n = 55) (Mean = 3.8, SD = 1.2)	1 (no effect)	4 (7.3%)
		2	4 (7.3%)
		3	12 (21.8%)
		4	16 (29.1%)
		5 (very effective)	19 (34.6%)
9	Overall satisfaction from the tinnitus/hyperacusis clinic (n = 88) (Mean = 4.5, SD = 0.7)	1 (no effect)	0 (0%)
		2	2 (2.3%)
		3	5 (5.7%)
		4	32 (36.4%)
		5 (very effective)	49 (55.7%)