Table 4.

The most important barriers from the viewpoint of nurses and, based on the type of barrier

Barriers from the viewpoint of nurses	Importance degree	Barriers from the viewpoint of patients	Importance degree
Factors common between nurses and patients -Colloquial language differences between nurse and patient -Cultural differences between nurse and patient -Gender differences between nurse and patient	1 2 3	Factors common between nurses and patients -Gender differences between nurse and patient -Cultural differences between nurse and patient -Colloquial language differences between nurse and patient -Age differences between nurse and patient	1 2 2 3
Nurse-related factors -Being overworked -Shortage of nurses -Lack of time	1 2 3	Nurse-related factors -Reluctance to communicate with the patient -Lack of understanding of the needs and status of the patient -Being overworked	1 2 3
Patient-related factors - Family interference -Patient’s unawareness of the status and duties of the nurse -Anxiety, pain, and physical discomfort of the patient	1 2 3	Patient-related factors -Anxiety, pain, and physical discomfort of the patient -Patient’s lack of attention and focus - Patient’s attendees interference	1 2 3
Environmental factors -Critically ill patients in the ward -Hectic environment of the ward -Unsuitable environmental conditions	1 2 3	Environmental factors -Hectic environment of the ward -Critically ill patients in the ward -Unsuitable environmental conditions	1 2 3