Table 3.
Odds Ratios from ordered logistic regression analysis examining association between overall ratings of service quality and quality of care measures, socio-demographic characteristics and abortion-visit characteristics (N=391)
| Characteristic | OR | 95% CI |
|---|---|---|
| Quality of care measures | ||
| Client-staff interaction | ||
| Doctor made woman feel comfortable | ||
| Yes, definitely | 3.25*** | 1.67–6.29 |
| Yes, somewhat/No/No, not at all (ref) | 1.00 | |
| Nurse treated woman with respect and dignity | ||
| Yes, definitely | 2.15 | 0.94–4.93 |
| Yes, somewhat/No/No, not at all (ref) | 1.00 | |
| Receptionist treated woman with respect and dignity | ||
| Yes, definitely | 1.71* | 1.03–2.83 |
| Yes, somewhat/No/No, not at all (ref) | 1.00 | |
| Staff carefulness with woman’s personal and private information | ||
| Very careful | 2.48** | 1.40–4.39 |
| Somewhat/Not careful (ref) | 1.00 | |
| Information and counseling | ||
| Staff provided sufficient information about the abortion procedure | ||
| Yes | 1.79 | 0.79–4.09 |
| No (ref) | 1.00 | |
| Staff provided sufficient information about how to take care of oneself at home following the abortion | ||
| Yes | 1.90* | 1.01–3.57 |
| No (ref) | 1.00 | |
| Staff talked with woman about how she might feel emotionally after the abortion | ||
| Yes | 1.96** | 1.27–3.05 |
| No (ref) | 1.00 | |
| Technical competence | ||
| Woman felt confidence in technical skills of the doctor | ||
| Yes, definitely | 2.46* | 1.22–4.95 |
| Yes, somewhat/No/No, not at all (ref) | 1.00 | |
| Perception of staff management of pain during abortion | ||
| Staff could have done more to control pain | 0.62 | 0.33–1.17 |
| Staff did enough to control pain (ref) | 1.00 | |
| Post-abortion contraceptive services | ||
| Staff member offered woman a method of family planning | ||
| Yes | 0.90 | 0.49–1.66 |
| No (ref) | 1.00 | |
| Accessibility | ||
| Convenience of site hours | ||
| Very convenient | 2.41** | 1.43–4.05 |
| Convenient/Inconvenient/Very inconvenient (ref) | 1.00 | |
| Ease of getting appointment | ||
| Very easy | 1.53 | 0.92–2.53 |
| Easy/Difficult/Very difficult (ref) | 1.00 | |
| Perception of time spent at facility day of abortion procedure | ||
| Acceptable | 2.78*** | 1.80–4.28 |
| Unacceptable (ref) | 1.00 | |
| Facility environment | ||
| Facility cleanliness | ||
| Very clean | 1.89* | 1.16–3.08 |
| Clean/Dirty/Very dirty (ref) | 1.00 | |
| Anti-choice protestors outside of facility | ||
| Yes | 0.96 | 0.61–1.52 |
| No (ref) | 1.00 | |
| Socio-demographic characteristics | ||
| Age (years) | 1.01 | 0.98–1.05 |
| Current marital status | ||
| Unmarried | 1.01 | 0.64–1.59 |
| Married or in civil union (ref) | 1.00 | |
| Parity | ||
| Nulliparous | 0.56* | 0.33–0.95 |
| Parous (ref) | 1.00 | |
| High school graduate | ||
| No | 1.06 | 0.67–1.68 |
| Yes (ref) | 1.00 | |
| Abortion-visit characteristics | ||
| Site of care | ||
| General hospital (ref) | 1.00 | |
| Maternity hospital | 0.63 | 0.30–1.34 |
| Primary health center | 1.24 | 0.70–2.20 |
| Type of abortion procedure | ||
| Medication abortion | 1.16 | 0.67–2.04 |
| Surgical abortion (ref) | 1.00 | |
| Gestation age (weeks) | 1.05 | 0.93–1.18 |
| Sex of the doctor who performed the abortion | ||
| Male (ref) | 1.00 | |
| Female | 1.49 | 0.82–2.68 |
| Model Chi-square(df)=215.11(24) | ||
*
Significant at p<0.05;
**
p<0.01;
***
p<0.001
(ref)= Reference group