Table 2. User ratings on perceived ease of use, perceived usefulness, attitude towards using the portal, and perceived trust (N = 252).
| Variables | Agree % (n) | Somewhat agree % (n) | Somewhat disagree % (n) | Disagree % (n) |
|---|---|---|---|---|
| Perceived ease of use | ||||
| The font of the website is easy to read | 71.0 (179) | 25.0 (63) | 1.6 (4) | 2.4 (6) |
| The website is easy to use | 58.7 (148) | 33.7 (85) | 5.2 (13) | 2.4 (6) |
| The presentation of the information is clearly arranged | 52.0 (131) | 39.7 (100) | 4.4 (11) | 4.0 (10) |
| The design of the website is appealing | 52.8 (133) | 39.3 (99) | 4.8 (12) | 3.2 (8) |
| The information on the website is easy to understand | 63.5 (160) | 30.2 (76) | 3.2 (8) | 3.2 (8) |
| The colors of the website are pleasant | 54.0 (136) | 38.5 (97) | 5.6 (14) | 2.0 (5) |
| The pictures on the website are appropriate | 44.0 (111) | 46.8 (118) | 6.3 (16) | 2.8 (7) |
| I can quickly find the information that is important to me | 48.0 (121) | 40.5 (102) | 6.3 (16) | 5.2 (13) |
| Perceived usefulness | ||||
| The content of the website is interesting | 61.1 (154) | 31.7 (80) | 4.4 (11) | 2.8 (7) |
| All in all, the website is useful for me | 48.8 (123) | 40.1 (101) | 8.3 (21) | 2.8 (7) |
| The amount of information presented on the website is appropriate | 44.8 (113) | 43.3 (109) | 8.7 (22) | 3.2 (8) |
| The website contains information that I need | 47.2 (119) | 40.1 (101) | 9.5 (24) | 3.2 (8) |
| The information on the website has helped me with my concerns | 40.1 (101) | 42.9 (108) | 12.7 (32) | 4.4 (11) |
| Through the website, I received references to other sources | 39.7 (100) | 44.8 (113) | 11.9 (30) | 3.6 (9) |
| By using this website I have learned something new | 37.3 (94) | 41.3 (104) | 15.5 (39) | 6.0 (15) |
| Now I’m able to talk better about mental disorders with my relative being affecteda | 21.5 (14) | 50.8 (33) | 21.5 (14) | 6.2 (4) |
| Now I’m able to talk better about mental disorders with my health professionalb | 20.9 (29) | 38.8 (54) | 19.4 (27) | 20.9 (29) |
| Now I’m able to talk better about mental disorders with my relativeb | 23.7 (33) | 27.3 (38) | 26.6 (37) | 22.3 (31) |
| Attitude towards using | ||||
| I would recommend the website to others | 55.6 (140) | 34.5 (87) | 6.0 (15) | 4.0 (10) |
| I will revisit the website if needed | 64.3 (162) | 28.6 (72) | 4.4 (11) | 2.8 (7) |
| Perceived trust | ||||
| The information on the website is trustworthy | 59.1 (149) | 36.9 (93) | 2.0 (5) | 2.0 (5) |
| The information on the website is up to date | 48.0 (121) | 45.6 (115) | 4.0 (10) | 2.4 (6) |
Notes.
a
Sample size was reduced to n = 65 respondents that reported being relative of a person with mental disorders.
b
Sample size was reduced to n = 139 respondents that reported being affected by a mental disorder