Table 1.

WHO domains of youth-friendly health care services (modified from Tylee [4])

WHO domain	Enhancing conditions
Accessibility	• Free or affordable services
	• Convenient opening hours
	• Convenient location
	• Young people know about the services and how to get them
	• Community supports the services
	• Outreach work towards community
Acceptability	• Policies and procedures to ensure confidentiality in place
	• Attitudes of providers: provide information, support young people decision making, motivated, non-judgmental
	• Adequate environment: privacy, physical safety
	• Strategies for gathering views of young people on the services in place
Equity	• Diversity in the staff working in the service
	• Professionals treat all young people with equal respect, independently of their status.
Appropriateness	• Good referral with other services
	• Multidisciplinary teams
	• Holistic approach – looking beyond the specific reason for consultation
Effectiveness	• Professionals have the required competence
	• Protocols and guidelines exist
	• There are sufficient and appropriate equipment and resources