Table 2.

Patient satisfaction with the pain center at 3 months (PC) and satisfaction with the Spanish healthcare specialists' service (SH) in 2012.

Items	PC	SH 2012
Time spent by the physician with you	8.6 ± 1.3	6.72 ± 2.00
Number of specialists to whom you have access	7.6 ± 1.8	7.64 ± 1.82
Waiting time at the center until seeing the doctor	6.9 ± 2.2	5.72 ± 2.11
Knowledge of your medical history and follow-up of your health-related problems	8.3 ± 1.4	6.83 ± 2.04
Confidence and trust in your doctor	8.6 ± 1.3	7.29 ± 2.01
Easiness to get an appointment	7.0 ± 2.3	5.72 ± 2.47
Equipment and technological means available at the center	8.0 ± 1.6	7.54 ± 1.75
Manners of healthcare personnel	8.7 ± 1.2	7.42 ± 1.80
Information received about your health problem	8.4 ± 1.4	7.30 ± 1.95
Medical advice on diet, exercise, smoking, alcohol, and so forth	8.0 ± 1.6	7.13 ± 2.17
Time from medical appointment request to appointment date	6.9 ± 2.2	4.94 ± 2.39
Time taken by the diagnostic tests	6.5 ± 2.2	5.04 ± 2.38
Total satisfaction∗	7.8 ± 1.2
Not satisfied (<6)	200 (8.4%)
Satisfied (≥6)	2,168 (91.6%)

Sanitary barometer 2012 (total, three waves). Executive management of public health, quality, and innovation. Ministry of Health, Social Services and Equality and Sociological Investigation Center (CIS), Madrid, 2013.

^∗Average score of the 12 items.

Data expressed as mean ± SD (continuous variables) or n (%) (categorical variables).

Scores ranging from 0 (no satisfaction at all) to 10 (completely satisfied).

In bold: scores above 8.0.