General practice |
Systemic organisational change in general practice (implementation of the Health & Social Care Act 2012) |
GPs avoid additional tasks that increase work burden or are perceived outwith remit |
No engagement with the project despite potential for general practice as a discipline and patient gain |
Care homes |
Top-down decision to involve care homes, during period of care home chain re-organisation |
Care home managers avoid additional imposed tasks |
No lasting engagement |
Hospital wards |
Top-down decision to involve hospital ward, and period of major staff turnover |
Ward staff minimise involvement, momentum lost when key staff leave |
Selection of indicators for change in order to minimise workload and maximise gain |
Specialist palliative care schemes in hospices & communities |
Competing demands in hospices & community teams, with funding challenges, periods of staff absence; but strong audit & research culture |
Value of indicators appreciated, as supplement to existing audit & research culture |
Changes made, effects seen, though extended implementation timescale required |