Table 2.
Individual assessment of satisfaction and willingness to return on items related to medical care and service received (grouped median)
| Satisfaction criteriona | Overall satisfaction | Willingness to return | ||
|---|---|---|---|---|
| Satisfied patientsb | Dissatisfied patientsc | Likely | Unlikelyd | |
| Organization of hospital admission | 5.51 | 4.88 | 5.51 | 5.03 |
| Doctor’s knowledge of medical history and course of the disease | 5.41 | 4.81 | 5.41 | 4.90 |
| Clear physician answers to patient questions | 5.44 | 4.66 | 5.44 | 4.80 |
| Assessment of medical care received | 5.40 | 4.24 | 5.39 | 4.57 |
| Clear explanation of surgery | 5.55 | 4.55 | 5.54 | 4.84 |
| Clear explanation of anesthesia | 5.56 | 4.81 | 5.54 | 5.06 |
| Clear explanation of medications to be taken | 5.15 | 4.0 | 5.14 | 4.33 |
| Organization and conduct of tests | 5.40 | 4.58 | 5.39 | 4.77 |
| Privacy during testing | 5.39 | 4.73 | 5.38 | 4.93 |
| After-discharge preparations | 5.27 | 3.86 | 5.27 | 4.18 |
| Friendliness of the nursing staff | 5.57 | 4.63 | 5.56 | 4.82 |
| Friendliness of the doctors | 5.55 | 4.69 | 5.55 | 4.86 |
| Friendliness of other hospital staff | 5.39 | 4.66 | 5.39 | 4.77 |
| Room amenities | 5.17 | 4.48 | 5.17 | 4.58 |
| Cleanliness | 5.43 | 4.69 | 5.44 | 4.78 |
| Quality of food | 5.27 | 4.58 | 5.27 | 4.70 |
| Treatment outcome | 5.47 | 4.25 | 5.48 | 4.32 |
aDifference between satisfied/dissatisfied patients and likely/unlikely was significant. P < .001 Mann-Whitney U test
bOverall satisfaction ranked very good or good
cOverall satisfaction ranked satisfactory, adequate, inadequate, dissatisfactory
dWillingness to return ranked no or do not know