Table 4:
Hybrid models used for hospital performance evaluation by the studied articles
| Reference | Evaluation model | Objectives | Results |
|---|---|---|---|
| (53) | A combination of the fuzzy AHP and the BSC model (FAHP-BSC) | Using the fuzzy AHP method to weigh the dimensions of the BSC and their indicators | Paying attention to the weight of and priority for each of dimensions and their indicators in the future planning and decision-making is essential. |
| (54–55) | A combination of the DEA and the PL model | Measuring and evaluating the efficiency of 18 general hospitals using two separate models | According to the PL model, 44.5% of the studied hospitals were efficient, while according to the DEA, 61% of studied hospitals were efficient. |
| Evaluating the performance and efficiency of 23 hospitals using two separate models | There was not complete compatibility between the results of two models. It is suggested that judgment on the performance of a hospital based on separate indicators was not logical, and the use of models including several factors was necessary and more realistic. | ||
| (56) | A combination of the BSC, DEA and SERVQUAL | Determining the relative efficiency of 13 public hospitals using the BSC, DEA and SERVQUAL | The mean of studied hospitals’ relative efficiency was 0.945. The score of SERVQUAL model was also considered as an output. The researchers emphasized that the combination of the BSC and DEA could reduce the disadvantages of each of the two models and strengthen the advantages of each ones. |
| (57) | A combination of the DEA and Analytical Hierarchy Process (AHP) | Evaluating the relative efficiency of all Qom hospitals using the DEA and AHP methods | According to the method of constant returns to scale, three hospitals were efficient and five hospitals were inefficient. However, according to the method of variable returns to scale, four hospitals were efficient and four hospitals were inefficient. The most hospitals had not worked efficiently. |
| (58) | A combination of the MCDM and ratio analysis methods | Measuring the efficiency of five hospitals using the MCDM and RA methods | The RA is unable to provide a final conclusion about the efficiency and performance or ranking of a hospital. In contrast, the MCDM methods can specify the final ranking of a hospital and determine the key indicators for evaluating each type of efficiency through normalizing the data. |