Table 2.
Percent of ANC clients that reported each type of complaint by country
| Complaint Indicators | Kenya (N = 1445) | Namibia (N = 880) |
|---|---|---|
| Time had to wait | 57.78 % | 40.11 % |
| Ability to discuss problems/concerns | 8.30 % | 8.64 % |
| Amount of explanation for problem/treatment | 8.37 % | 9.09 % |
| Quality of exam | 5.33 % | 5.34 % |
| Visual privacy | 4.98 % | 2.39 % |
| Auditory Privacy | 4.98 % | 2.50 % |
| Availability of medicines | 19.10 % | 6.93 % |
| Hours of service | 13.56 % | 8.98 % |
| Days of service | 8.17 % | 9.43 % |
| Staff treatment of client | 7.68 % | 12.61 % |
| Cost | 6.44 % | 7.84 % |
| Cleanliness of facility | 16.19 % | 2.05 % |