Table 1.

Domains of quality indicators selected to measure patient satisfaction

Domains	Quality indicators
Appearance of the office	1	Appearance of the facility
	2	Diagnostic equipment
	3	Level of hygiene
	4	Punctuality and dependability
	5	Prompt response to patient needs
Qualities of the medical assistant	6	Dress and grooming of the medical assistants
	7	Friendliness and courtesy of the medical assistants
Qualities of the general practitioner	8	GP is attentive and responsive to patient’s needs
	9	GP’s level of expertise
	10	GP’s level of empathy
General satisfaction	11	Medical performance of the office
	12	Overall satisfaction with the office