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. Author manuscript; available in PMC: 2016 Aug 23.
Published in final edited form as: Psychiatr Rehabil J. 2013 Nov 11;36(4):278–288. doi: 10.1037/prj0000024

Table 5.

Selected Quotes and Overall Descriptive Themes Representing Patient Satisfaction and Recommendations for Future Improvements

Domains Descriptive themes Selected quotes
Favorite aspect Patient activation skills training “It gave me the encouragement to talk to my doctor and not just sit there
and listen.” “I liked how it taught us how to talk to our doctors and how
you can ask your doctor for help. And I got to meet new people. Went
at a good pace. I was never bored.” “The role-playing. I found it very
interesting and fun.”
Health education “Learning about food journals and health goals. Making an attempt to
follow-through for my doctor’s appointments.” “It helped to understand
myself and my illness.”
Least favorite aspect Brief duration “Wish it was longer [than nine sessions]. Too much information crammed
into sessions. I wanted to talk more on each subject.” “I wish it was a
longer program.”
Length of training sessions “The 90 min was a little too long for me. Hard to concentrate with my
meds.” “It was hard to remember everything from a 90-min jam-packed
session. Can’t retain that much information.”
Not enough feedback “The role-plays. I was never sure if I was doing them right.” “I wish there
was someone I could talk to after I go to my doctor’s appointment to see
how much I’ve improved since the first one.”
Recommended future improvements Peer modeling
Health behavior change
“To see videos of or meet more successful people. I found them inspiring.”
“More ideas on how to lose weight. Simpler ideas ‘choose this food
instead of this food.’” “Give me more ideas to bring to my doctor.”