Table 5.

Selected Quotes and Overall Descriptive Themes Representing Patient Satisfaction and Recommendations for Future Improvements

Domains	Descriptive themes	Selected quotes
Favorite aspect	Patient activation skills training	“It gave me the encouragement to talk to my doctor and not just sit there and listen.” “I liked how it taught us how to talk to our doctors and how you can ask your doctor for help. And I got to meet new people. Went at a good pace. I was never bored.” “The role-playing. I found it very interesting and fun.”
	Health education	“Learning about food journals and health goals. Making an attempt to follow-through for my doctor’s appointments.” “It helped to understand myself and my illness.”
Least favorite aspect	Brief duration	“Wish it was longer [than nine sessions]. Too much information crammed into sessions. I wanted to talk more on each subject.” “I wish it was a longer program.”
	Length of training sessions	“The 90 min was a little too long for me. Hard to concentrate with my meds.” “It was hard to remember everything from a 90-min jam-packed session. Can’t retain that much information.”
	Not enough feedback	“The role-plays. I was never sure if I was doing them right.” “I wish there was someone I could talk to after I go to my doctor’s appointment to see how much I’ve improved since the first one.”
Recommended future improvements	Peer modeling Health behavior change	“To see videos of or meet more successful people. I found them inspiring.” “More ideas on how to lose weight. Simpler ideas ‘choose this food instead of this food.’” “Give me more ideas to bring to my doctor.”