Table 2.
Patient experience items and response distributions at baseline (by percent)
| Items | Scale | Response values |
||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ||
| % below | ||||||||||||
| Overall evaluation of the HIV provider | ||||||||||||
| 1. Overall, how satisfied or dissatisfied are you with your HIV provider? | 1–7a | 1 | 1 | 1 | 4 | 4 | 25 | 64 | ||||
| 2. All things considered, how much do you trust your HIV provider? | 1–10b | 0 | 0 | 1 | 1 | 1 | 1 | 7 | 16 | 12 | 61 | |
| 3. Overall, how do you feel about your HIV provider? | 1–7c | 1 | 2 | 0 | 6 | 14 | 31 | 46 | ||||
| 4. Would you recommend your HIV provider to other patients with HIV? | 1–5d | 1 | 1 | 5 | 23 | 69 | ||||||
| 5. If you could stay with the same HIV provider or switch to another HIV provider at this clinic, would you stay or switch? |
1–5e | 1 | 2 | 11 | 21 | 64 | ||||||
| 6. Using any number from 0 to 10, where 0 is the worst HIV provider possible and 10 is the best HIV provider possible, what number would you use to rate this provider? |
0–10 | 0 | 0 | 0 | 1 | 0 | 0 | 3 | 9 | 13 | 16 | 59 |
| Overall evaluation of the HIV clinic | ||||||||||||
| 7. Overall, how satisfied or dissatisfied are you with the care you got at this clinic? | 1–7a | 0 | 0 | 0 | 2 | 9 | 25 | 64 | ||||
| 8. Overall, how do you feel about the care you got at this clinic? | 1–7c | 0 | 0 | 1 | 4 | 17 | 33 | 45 | ||||
| 9. Would you recommend this clinic to other patients with HIV? | 1–5d | 1 | 1 | 3 | 24 | 71 | ||||||
| 10. If you could stay or switch to another HIV clinic in this area at the same cost, would you stay or switch? |
1–5e | 0 | 3 | 11 | 21 | 65 | ||||||
| 11. Using any number from 0 to 10, where 0 is the worst clinic possible and 10 is the best clinic possible, what number would you use to rate this clinic? |
0–10 | 0 | 0 | 0 | 0 | 1 | 1 | 3 | 6 | 15 | 20 | 54 |
a
1 = Completely dissatisfied, 2 = mostly dissatisfied; 3 = somewhat dissatisfied, 4 = mixed feelings, 5 = somewhat satisfied, 6 = mostly satisfied, 7 = completely satisfied
b
1 = I do not trust my HIV provider → 10 = I trust my HIV provider completely
c
1 = Terrible, 2 = unhappy, 3 = mostly dissatisfied, 4 = mixed, 5 = mostly satisfied, 6 = pleased, 7 = wonderful
d
1 = Definitely no, 2 = probably no, 3 = not sure, 4 = probably yes, 5 = definitely yes
e
1 = Definitely switch, 2 = probably switch, 3 = not sure, 4 = probably stay, 5 = definitely stay