Table 1.

Emergent thematic levels

Thematic Levels
	Service providers	Institutional
What is experienced	– Theft of resources designated for PLHIV – Misdirection of resources from PLHIV to the public – Denying services due to ethnicity and HIV	– Bribing officials to amend/issue legal documents – Misdirection of resources from PLHIV to the public – Difficult to access service system
How it manifests and affects PLHIV	– Heightens the cost burden of the diagnosis – Longer hospital wait times – Hard to access bank loans	– Lack of support services – Consumers are denied ownership of the response system
Proposed solutions	– Representation within the response system – Equity	– Legal protections of PLHIV Representation within the response system – Transparency