Table 3.

Comparison of the quality gap in the five dimensions of quality in hospitals.

Hospital	Tangibles	Reliability	Responsiveness	Assurance	Empathy	Total
A	−2.54	−3.08	−2.25	−2.53	−2.51	−2.59
B	−2.25	−2.54	−2.06	−2.54	−2.35	−2.35
C	−1.45	−1.90	−1.57	−1.91	−1.71	−1.71
D	−2.83	−2.77	−2.34	−2.47	−2.51	−2.59
E	−1.80	−2.02	−1.79	−2.04	−2.23	−1.97
F	−2.26	−2.32	−2.07	−2.20	−2.12	−2.19