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Comparison of the hospitals' situations in the importance performance analysis matrix.
| 5 dimensions of quality |
|||||
|---|---|---|---|---|---|
| Hospital | Tangibles | Reliability | Responsiveness | Assurance | Empathy |
| A | Q (III) | Q (I) | Q (IV) | Q (III) | Q (II) |
| B | Q (IV) | Q (I) | Q (IV) | Q (III) | Q (II) |
| C | Q (IV) | Q (I) | Q (IV) | Q (I) | Q (II) |
| D | Q (II) | Q (III) | Q (IV) | Q (IV) | Q (III) |
| E | Q (IV) | Q (II) | Q (IV) | Q (III) | Q (III) |
| F | Q (I) | Q (I) | Q (I) | Q (II) | Q (II) |
Q = quadrant.
