Official websites use .gov
A
.gov website belongs to an official
government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you've safely
connected to the .gov website. Share sensitive
information only on official, secure websites.
Importance coefficients of SERVQUAL dimensions using FAHP.
| Dimensions | Importance coefficient | Priority |
|---|---|---|
| Responsiveness | 0.11024 | 5 |
| Security | 0.25406 | 1 |
| Assurance | 0.25219 | 2 |
| Tangibles | 0.06883 | 6 |
| Health communication | 0.14833 | 4 |
| Patient-orientation | 0.16636 | 3 |
