Table 3.

Ci values and the rank of SERVQUAL dimensions in hospital A wards.

Hospital A
Wards	Surgery		Cardiac		Urology		Neurology		Internal		Ophthalmology		ENT		Orthopedics
Dimensions	Rank	Ci	Rank	Ci	Rank	Ci	Rank	Ci	Rank	Ci	Rank	Ci	Rank	Ci	Rank	Ci
Patient-orientation	2	0.801	5	0.41	6	0	1	1	2	0.79	5	0.507	4	0.56	5	0.34
Health communication	6	0	4	0.5	5	0.16	5	0.47	5	0.38	4	0.58	5	0.17	4	0.71
Tangibles	1	1	6	0	4	0.205	2	0.85	4	0.69	3	0.95	2	0.89	1	1
Assurance	5	0.460	1	1	1	1	3	0.71	1	1	1	1	3	0.65	2	0.84
Security	4	0.494	3	0.66	3	0.57	6	0	6	0	6	0	6	0	6	0
Responsiveness	3	0.754	2	0.92	2	0.61	4	0.6	3	0.72	2	0.97	1	1	3	0.75