Table 4.
Pharmacist and public perceptions concerning aspects of service provision
| Perceived willingness concerning: | Pharmacists, n (%) | Public, n (%) | P-value |
|---|---|---|---|
| Time waiting to talk to the pharmacist | |||
| No more than 5 minutes | 191 (56.7) | 196 (19.6) | <0.001 |
| No more than 10 minutes | 111 (32.9) | 370 (37.1) | |
| No more than 15 minutes | 32 (9.5) | 348 (34.9) | |
| More than 15 minutes | 3 (0.9) | 83 (8.3) | |
| Making an appointment to talk to the pharmacist (% indicating yes) | 161 (48.1) | 717 (71.8) | <0.001 |
| Time waiting for an appointment | |||
| No more than 4 hours | 47 (15.1) | 137 (13.8) | <0.001 |
| No more than 1 day | 86 (27.6) | 379 (37.9) | |
| No more than 4 days | 45 (14.4) | 168 (16.9) | |
| No more than 1 week | 104 (33.3) | 259 (26.0) | |
| More than 1 week | 30 (9.6) | 52 (5.2) | |
| Time spent talking to pharmacist | |||
| No more than 5 minutes | 44 (13.5) | 168 (16.7) | 0.01 |
| No more than 15 minutes | 193 (59.0) | 477 (47.8) | |
| No more than 30 minutes | 64 (19.6) | 216 (21.6) | |
| More than 30 minutes | 26 (8.0) | 137 (13.7) | |